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Getting Started
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GroupWiseSync is a server based synchronisation service that allows you to synchronise
almost any mobile device, over-the-air, with your GroupWise account. The GroupWiseSync
Premium account also allows you to synchronise Tasks and Contacts between your device
and your GroupWise account.
GroupWiseSync requires that you are using GroupWise 7 service pack 3 or higher.
Almost any device that is SyncML compliant is supported. You can view a full list
of supported devices here.
Yes. The native calendar application will be used to store your calendar data.
The standard GroupWiseSync service is free but it does contain certain limitations.
You are only able to synchronise your primary GroupWise Calendar and you are limited
to a sync window of 7 days past and 30 days future of the current date. We offer
a subscription service that removes these limitations and provides additional features.
More information on this can be found here.
On the home page of GroupWiseSync.com you will see a
Register link. Provide the required information, read and accept the terms
and conditions, and then your account will be created. You will be required to approve
your account, this is done via email verification. Once the account is created an
email will be sent to the address provided during registration. Click on the link
in this email to approve and activate your account. You will then be prompted to
log into the site and you can continue to configure your account ready for synchronisation.
Yes. You can view this list here.
After completing the registration form, GroupWiseSync sends an email to the address
you entered in order to confirm that the email address is your own and valid. It
may take a few minutes before your confirmation email arrives. Your registration
is not complete until you open the confirmation email and click on the link to confirm
ownership of the account.
If your confirmation email does not arrive within a few minutes it may be:
- You mis-typed and did not correctly enter your email address.
- Your spam filter errantly intercepted the email.
First check your spam filter in your email system. If you don't find the email there,
please contact us directly confirming
your email address and we will resend the confirmation email.
Yes, GroupWiseSync now provides you with the ability to synchronise up to 4 devices
from a single GroupWiseSync account. For full details please read the Multiple Device Help page.
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Account Configuration
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Once registration is complete and you have logged into GroupWiseSync.com you will
be prompted to select the device you wish to synchronise with. Once the device has
been selected you will be taken to the Device Configuration page. Follow the instructions
to configure your device.
Once your device has been configured click the Connections link on the main menu.
On here you will need to authenticate with your GroupWise account. Select the relevant
option for your GroupWise system (if in doubt ask your GroupWise administrator)
and enter your authentication details.
Once authentication is complete you will be ready to synchronise.
Please contact sales@groupwisesync.com
with the subject line of Close Account providing your GroupWiseSync user name. For
security please also provide the email address entered during registration. We would
also appreciate it if you could provide a reason why you wish to remove your account.
This could possibly help us improve the service for other users.
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Device Configuration
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If you have not yet selected a device for your account you will be prompted to do
so when you view the Home page of your account.
After selecting the manufacturer from the drop-down list locate and select the correct
device model. If your device is not listed but you believe it is compatible you
can select the "Other" manufacturer and then select the "Any" device.
After selecting a device model you will be prompted to confirm this. After confirmation
you will be shown information on how to configure your device, whether by automatic
over-the-air configuration or by manual configuration.
If your device supports over-the-air configuration enter the required information
to send the configuration details down to your device.
For manual configuration you will be given the basic information required but you
will need to follow the instructions found in your device user guide in order to
locate and configure the sync application on your device.
We are constantly updating our Supported
Devices list, however, new devices are released daily. Please let us know
what device you are using and we will investigate and add the device to GroupWiseSync
if it's found to be supported. The quickest way to do this is to submit a supported
device request via our Is My Device Supported
form.
While waiting for your device to be added you can select a generic device from the
device list. You can find this by selecting the "Other" manufacturer and selecting
the "Any" device from the Select Device list.
A configuration credit is used to send the automatic configuration SMS messages
to your device (if compatible). For each configuration message sent a single configuration
credit is used.
Not all devices support over-the-air configuration, but you will see if your device
does when you select it from your GroupWiseSync account.
This just means that you cannot send an automatic configuration message to your
device and you must try to configure it manually. In your phone's user guide you
should find instructions on how to locate and configure the synchronisation application
on your device. The basic settings require for manual configuration can be found
in the question answered below.
In your device's user guide you should find instructions on how to locate and configure
the synchronisation application.
The basic settings require for manual configuration are as follows:
Sync server URL: http://sync.GroupWiseSync.com
Username: Your GroupWiseSync username
Password: Your GroupWiseSync password
Calendar database: Calendar
Please note that it is your GroupWiseSync account details you need to enter on the
device and not your GroupWise account details. You can find configuration guides
for some of the more popular devices on our support forum.
Unlike many other mobile devices Palm OS, Windows and Blackberry devices do not
have the sync software pre-installed. GroupWiseSync.com provides a free sync application
for Windows, Palm OS based devices and iPhones, and you can obtain 3rd party clients
for the Blackberry devices. You can obtain more information using the links below:
Palm OS
Windows touch screen
Windows non-touch screen
Apple iPhone
Blackberry
The Blackberry devices can synchronise using GroupWiseSync but they will need an
additional application installed before this is possible. You can find more information
about this application here.
Not all devices support the AutoSync feature. Please refer to your device or sync
application user guide for details of AutoSync configuration.
If you are using the GroupWiseSync client on a Windows Mobile or Palm OS device
you can activate the AutoSync feature if you are a GroupWiseSync Premium Account
user. You can find more information regarding AutoSync on the GroupWiseSync clients
here.
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Calendar
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Multiple calendar support is only available for the subscription service. If you
are a free user you will be able to view your calendar list but you will not be
able to synchronise the extra calendars.
The sync window is the time frame containing the events that will be synchronised
when using GroupWiseSync.
The free service provides a sync window of 7 days past and 30 days future of the
current date. The subscription service allows you to change this to a maximum of
365 days past and 365 days future of the current date.
Only events that exist within your sync window will be synchronised, any events
that exist outside this sync window will be ignored until they do fall within the
sync window.
Unfortunately the current version of GroupWiseSync does not allow you to de-select
the default GroupWise calendar.
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Synchronisation
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The synchronisation process is initiated from the device. This is done from within
the sync application found on your device. Your device manual should provide information
on how to initiate the synchronisation process.
Unfortunately, the Palm HotSync software does not allow an IP connection to be established
through the cradle/cable. Because of this the GroupWiseSync client will be unable
to communicate with the GroupWiseSync server.
There is, however, 3rd party software available that will allow an IP connection
to be established through the cradle/cable. One such application is the PPP software
from Softick.com. An evaluation
version can be obtained from their website.
Once installed and configured this software will allow the GroupWiseSync client
on your device to correctly establish the necessary IP connection with the GroupWiseSync
server and will allow the synchronisation process to take place.
Your device must be able to establish a valid IP connection in order for it to communicate
with the GroupWiseSync service. Connection methods such as GPRS and Wi-Fi allow
this, as does cradle-based connections (for Windows and Palm based devices).
Not all devices support the AutoSync feature. Please refer to your device or sync
application user guide for details of AutoSync configuration.
If you are using the GroupWiseSync client on a Windows Mobile or Palm OS device
you can activate the AutoSync feature if you are a GroupWiseSync Premium Account
user.
You can find more information regarding AutoSync on the GroupWiseSync clients here.
Yes, GroupWiseSync allows you to synchronise your contacts between your device and
your GroupWise account. Contacts support is only available as part of the GroupWiseSync
Premium account.
Yes, GroupWiseSync allows you to synchronise your tasks between your device and
your GroupWise account. Tasks support is only available as part of the GroupWiseSync
Premium account.
GroupWiseSync supports one-way synchronisation modes on compatible devices. "Update
Server", "Update Device", and "Reload Device" synchronisation modes are only supported
in the subscription service of GroupWiseSync. More details on the individual synchronisation
modes can be viewed here.
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Subsciption Account
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Full details about each version can be found by clicking here.
The subscription is £29.95 (Pound Sterling) for a 12 month subscription. It is also
possible to purchase a OneTime subscription for the £59.95 (Pound Sterling).
The OneTime subscription is a lifetime subscription (there are no yearly renewal
fees).
The standard subscription is for 12 months. Once this period has ended you will
need to renew your subscription otherwise your account will revert back to the free,
limited account. The accounts are set to expire at 23:59 GMT on the final date of
the subscription. Please note that this time is GMT and not 23:59 of your own timezone.
The OneTime subscriptions do not expire.
Not using the online upgrade section. Your credit card will be charged in Pound
Sterling and your credit card company will make the exchange to your native currency
using their current exchange rates. You can view the latest exchange rates on sites
such as XE.com.
You will not be automatically charged for your subscription renewal. When your subscription
is due for renewal you will be notified via email and you will have the option to
renew your subscription. If you choose not to renew your account it will revert
back to a free, limited service.
Please contact sales@groupwisesync.com with your GroupWiseSync user name and the
time of purchase. Please note that there is a short delay before PayPal notifies
us that your payment was successful.
Yes, your subscription can be cancelled at any time. If you cancel within 30 days
of the purchase date you can get a full refund, any cancellations after this time
will still carry the full subscription amount.
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Troubleshooting
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This usually means that the relevant database on your device does not exist. Most
devices only create the database when the relevant application is run for the first
time.
If you are receiving this message on your device close the Sync client and open
the relevant application (calendar, contacts, tasks etc), this will create the database
for you.
This usually means that the relevant database on the server does not exist. The
server database is created when a device has been set up by the user.
If you're receiving this message it indicates that you must log into GroupWiseSync
and select a device for your account when prompted. Once this is done you will be
able to synchronise correctly.
Error code 511 is the error code used by GroupWiseSync to terminate a sync when
it has encountered an unexpected problem. This could be caused by many factors so
we cannot offer a detailed explanation in this help page. Please first check the
sync logs on the home page of your account as they may provide more details.
If you receive this problem please contact us directly providing your GroupWiseSync
user name, the date and time of the failed sync, the device you are syncing with,
as well as information on anything that you may have done differently during that
particular sync. We can then check the log files for that sync and find out what
caused the error.
A connection error is usually displayed if the sync application on your device cannot
establish a valid IP connection to the GroupWiseSync server. Please ensure your
connection settings are correct for your device.
A quick work around to this problem is to use one of the options found in the GroupWiseSync
client on your device. This is called "Clean up deleted records" and can be found
on the Options menu. Using this option will allow you to perform a sync with the
Palm Desktop software successfully.
This may be because your time zone information is incorrect. Please ensure that
you have the correct time zone information set on your device, in GroupWise, and
also in your GroupWiseSync account.
Palm OS and Windows devices may also require a patch that will sort out the recent
change to US daylight saving time. Details on these patches can be found on the
Palm
and Microsoft websites.
This indicates that there was a problem communicating with your GroupWise account.
It is usually a temporary problem so attempting the sync again in a few minutes
will more than likely succeed.
This message usually indicates that a request sent to GroupWise (an item being added
or replaced etc) was invalid in some way. Please contact GroupWiseSync support directly
so they can investigate the request that was sent.
We are aware of problems sending the configuration messages to certain network providers,
Cingular is one of these providers.
If you are on the Cingular network you will be unable to receive the configuration
messages and you will need to configure your device manually.
If you are not on the Cingular network but still haven't received the configuration
message please contact us directly stating your network provider and the make and
model of your device and we will investigate the problem.
If you are certain that your GroupWiseSync login details are correct on your device
but are still getting authentication failures then it indicates that you may not
be authenticated with GroupWise correctly. Log into the GroupWiseSync website and
go to the Connections page. Ensure you are correctly authenticated with GroupWise
and try the sync again.
A 420 code is used by the device to indicate that there is no more room to store
the data being sent from GroupWiseSync. Please ensure your device has enough free
memory and try the sync again.
Please note that most mobile phones only allocate a small amount of memory to their
PIM applications.
The 406 "Feature Not Supported" message is displayed whenever you have attempted
to peform an action that is not supported by the server or device. One such feature
that can generate this message is the "Reload Server" synchronisation mode. This
is not supported by GroupWiseSync and will cause the sync to end with a 406 error.
You can also receive a 406 error on your device if you attempt to use an additional
sync mode (Update Device for example) when synchronising with a free GroupWiseSync
account.
Unfortunately the Palm Z22 does not include the necessary network features to enable
it to communicate with the GroupWiseSync server. This means that, unfortunately,
the Palm Z22 is not compatible with GroupWiseSync.
When changing devices you need to remove the old device from your GroupWiseSync
account (even if the replacement is the same model device).Your GroupWiseSync account
links to your device using a unique ID. Once this link is established no other devices
can connect to your account.
In order to synchronise your new device you need to delete your device from your
GroupWiseSync account and then re-select the device. After ensuring your calendar
settings are correct in GroupWiseSync (sync window etc, if applicable) your new
device will be able to synchronise with your account.
Error code 503 is generated by GroupWiseSync when it detects a new sync being initiated
by the device when a previous sync is still in progress on the server. The previous
sync may have been busy processing GroupWise requests in the backround and appeared
that it had froze or failed on the device. If you receive this error code you will
need to wait a few minutes for the previous sync to finish before starting a new
sync process.
A "Demo Expired" message is displayed on devices using the GroupWiseSync client
if they are using an old version of the client. Each build of the client has a built
in expiration date approximately one year from the build date. This is to prevent
older clients from staying in circulation.
The solution is to update the client version on your device. This can be done by
manually downloading the latest client from the links found here,
or by using the "Check for updates" option inside your existing client.
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